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Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the healthcare services (“Services”) provided by Synck Health (“we,” “us,” or “our”). By using our Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

1. Acceptance of Terms
   By accessing or using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not accept these Terms, please do not use our Services.


2. Description of Services
   Synck Health offers a range of healthcare services, including but not limited to:
   • Medical consultations
   • Diagnostic services
   • Treatment planning
   • Telemedicine and remote consultations
   • Referrals
   • Health monitoring services
   Availability may vary depending on your plan or agreement.


3. Eligibility
   To use our Services, you must:
   • Be at least 18 years old or legally capable of entering into a binding contract; or
   • If acting on behalf of a minor/individual, confirm you are legally authorized to do so.


4. Account Registration
   To access certain services, you may need to register an account. You agree to:
   • Provide accurate and up-to-date information
   • Maintain confidentiality of your login credentials
   • Notify us immediately of unauthorized account use
   You are responsible for all activity under your account.


5. Consent & Use of Health Information
   By using our Services, you consent to the collection, use, and disclosure of your health information in line with our Privacy Policy. We comply with applicable laws, including the Digital Personal Data Protection Act, 2023.


6. Medical Disclaimer
   Synck Health’s services are not a substitute for in-person medical care. Always consult a qualified healthcare provider. In case of emergency, call emergency services or visit the nearest hospital immediately.


7. Telemedicine & Remote Consultations
   By using telemedicine, you acknowledge:
   • It may not be suitable for all conditions
   • You must ensure your device and internet meet technical requirements


8. Fees & Payment
   Fees are specified in your plan or agreement. By using our Services, you agree to:
   • Pay all applicable fees on time
   • Accept that failure to pay may result in suspension or termination
   We may update pricing/payment terms with reasonable notice.


9. Cancellations & Refunds
   You may cancel services per our cancellation policy. Refunds, if applicable, will follow our refund policy.


10. User Responsibilities
    You agree not to:
    • Provide false or fraudulent information
    • Use the Services unlawfully
    • Attempt unauthorized system access
    • Disrupt Services or other users


11. Limitation of Liability
    To the fullest extent permitted by law, Synck Health is not liable for:
    • Indirect, incidental, or consequential damages
    • Loss of profits, data, or business
    • Outcomes or effectiveness of treatment/services
    Use of our Services is at your sole risk.


12. Indemnification
    You agree to indemnify and hold harmless Synck Health, its employees, officers, and affiliates against claims or damages arising from:
    • Your use of Services
    • Your violation of these Terms
    • Your infringement of third-party rights


13. Termination
    We may suspend or terminate Services anytime, with or without notice. Upon termination, all outstanding payments are due immediately.


14. Modifications to Terms
    We may update these Terms periodically. Updates will be posted on our website and/or emailed to you. Continued use indicates acceptance.


15. Governing Law
    These Terms are governed by the laws of Delhi, India. Disputes fall under the exclusive jurisdiction of Delhi courts.


16. Dispute Resolution
    
    • First attempt resolution via informal negotiation
    • If unresolved, disputes go to binding arbitration under the Arbitration & Conciliation Act, 1996, in English, at New Delhi
    • The arbitrator’s decision will be final and binding


17. Contact Information
    For questions regarding these Terms, contact us:
    
    Synck Health
    Phone: +91 88004 21900
    Email: contact@synckhealth.com
    Address: Delhi, India