Privacy Policy
Last Updated: 9/10/25
At Synck Health ("we," "our," or "us"), your privacy is a top priority. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal and health-related information when you access or use our healthcare services. By using our Services, you consent to the practices described in this Policy.
This Policy is in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and any relevant healthcare regulations.
1. Information We Collect
We collect personal and health information in various ways, including during account registration, service use, and communications with us.
- Personal Identification Information: Full name, address, phone number, email, date of birth, gender, and other identifiers.
- Health Information: Medical history, symptoms, diagnoses, prescriptions, test results, allergies, vitals, and treatment records.
- Payment Information: Billing address, UPI ID, or credit/debit card details, where applicable for paid services.
- Communication Records: Interactions with healthcare providers, customer service, and administrative personnel.
- Device & Usage Information: IP address, browser type, device details, operating system, location data, and usage patterns collected through cookies or similar technologies.
2. How We Use Your Information
Your data is used for purposes that enable us to provide and improve the quality of our healthcare services, including:
- Providing Medical Care: Accurate diagnoses, treatment, follow-ups, and referrals.
- Operational Communication: Appointment reminders, updates, care instructions, and administrative messages.
- Processing Transactions: Secure handling of payments and billing.
- Service Improvement: Data analytics to enhance platform features, patient outcomes, and service efficiency.
- Legal & Regulatory Compliance: Compliance with Indian laws, including the DPDP Act, clinical regulations, and guidelines issued by government health bodies.
3. How We Share Your Information
Your data may be shared under strict confidentiality with trusted parties, as outlined below:
- With Healthcare Professionals: Doctors, specialists, diagnostic labs, or hospitals involved in your care.
- With Third-Party Service Providers: IT support, cloud hosting, payment gateways, or customer support. Vendors are contractually obligated to maintain confidentiality and security.
- For Legal Purposes: To comply with court orders, legal processes, or regulatory investigations.
- Business Transfers: In case of mergers, acquisitions, or restructuring, your data may be transferred to a new entity. We will notify you in such events.
4. Your Rights and Choices
As a data principal under Indian law, you have specific rights:
- Access: Request access to your personal and health data.
- Correction: Request corrections to inaccurate or outdated information.
- Deletion: Request deletion of your data, subject to legal and contractual retention requirements.
- Data Portability: Receive a copy of your personal data in a structured, machine-readable format, where applicable.
- Withdrawal of Consent: Withdraw consent at any time. This may affect our ability to provide certain services.
- Marketing Communications: Opt out of promotional messages. Service-related communications will still be sent.
To exercise these rights, email us at help@synckhealth.com.
5. Data Security
We implement industry-standard security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction, including:
- Data encryption (in transit and at rest)
- Secure cloud infrastructure
- Role-based access controls
- Routine audits and security monitoring
Despite our efforts, no system is completely secure. Please use strong passwords and notify us immediately of any suspected breaches.
6. Data Retention
We retain your data only for as long as necessary to:
- Deliver ongoing healthcare services
- Comply with legal or regulatory obligations
- Resolve disputes and enforce our terms
Once no longer needed, your information will be securely deleted or anonymized.
7. Cookies and Tracking Technologies
We use cookies, tags, and similar technologies to enhance user experience and analyze usage patterns. These may collect:
- Session details
- User preferences
- Traffic data
You may disable cookies via browser settings, but this may impact service functionality.
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies before providing any information.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in law, technology, or business operations. When changes occur, we will:
- Update the "Last Updated" date at the top of this page
- Provide notice via email or our platform (where appropriate)
Your continued use of our Services following changes indicates your acceptance of the revised policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact:
Synck Health
Email: help@synckhealth.com
Phone: +91 88004 21900
Address: Delhi, India